HP DESKJET PRINTERS MODELS CP2000,CP2500,CP2800,CP3000,CP3500,CP3800 SERVICE MANUAL DOWNLOAD.
This manual contains information for the color HP DesignJet 2000CP, 2500CP, 2800CP, 3000CP, 3500CP and 3800CP printers. Throughout this Manual, these printers will be referred to as the HP DesignJet CP Series Printers.
Concerning the hardware perspective, DesignJets 2800CP and 3800CP are basically DesignJets 2000CP and 3000CP (respectively) connected with an external Fiery RIP. Therefore, all information applicable to the DesignJets 2000CP/3000CP will also be applicable to DesignJets 2800CP/3800CP.
The procedures described in this manual are to be performed by HP-certified service personnel only. Part numbers for plotter options, accessories and service parts are located in chapter 7.
Contents:
1 Troubleshooting [ Which Firmware relates to which Ink system? ~ How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP) ~ Is the Printer Using the Latest Firmware Revision? ~ How do I upgrade the Firmware Revision on the Flash SIMM? ~ How do I upgrade the PostScript Revision on the Flash SIMM? ~ How can I Copy Firmware Data from One Flash SIMM ~ to a Second Flash SIMM? ~ What Can I do when a System Error Code Appears ~ on the Front-Panel Display? ~ Have you performed a Service Test on the Failed Component/Assembly? ~ Have you Performed the Necessary Service Calibrations? ~ What can I do to Solve Image Quality Problems? ~ What can I do if the Carriage is Noisy? ~ What can I do if the Service Station is Noisy? ~ What can I do if the Printer continuously rejects Printheads? ~ What can I do if the Printer has problems with Media Loading? ~ What can I do if the Cover Sensors aren't Working? ~ What can I do if the "Switch Power Off / Check Printhead Path" message appears when the Printer is about to cut or is cutting? ~ What can I do if the Bail Assembly does not lower all the way? ~ What can I do if the "Lens Maintenance" message ~ appears on the Front-Panel? ~ Troubleshooting Media Jams/Printhead Crashes ~ What can I do if the Printer does not Power ON? ~ What can I do if the Line Sensor has Problems Detecting Media? ~ What is the Ink System? ~ How Do I Troubleshoot the Ink System? ~ Does the Customer have Mid-Print Refill Problems in ~ HP DesignJets 3500CP/3000CP? ~ How Do I Clean the Electrical Contacts? ~ How Do I Print some of the Internal Prints? ~ How to Navigate through the Front-Panel Menu on ~ HP DesignJets 2500CP and 2000CP ]
2 System Error Codes [ System Error: 0000D8 XXXXXXXX ~ System Error: 010020 ~ System Error: 010021 AXXXXXXX ~ System Error: 010022 ~ System Error: 010023 ~ System Error: 010024 ~ System Error: 010030 ~ System Error: 010031 ~ System Error: 010032 000000XX ~ System Error: 010033 ~ System Error: 010034 000X0000 ~ System Error: 010035 0XABCDEF ~ System Error: 010036 ~ System Error: 010036 0000XX00 ~ System Error: 010037 ~ System Error: 010038 ~ System Error: 010039 ~ System Error: 010040 ~ System Error: 010041 ~ System Error: 010042 0000000X ~ System Error: 010043 ~ System Error: 010100 ~ System Error: 010101 ~ System Error: 010102 ~ System Error: 010110 ~ System Error: 010111 ~ System Error: 010120 ~ System Error: 010121 ~ System Error: 020000 ~ System Error: 020001 ~ System Error: 020002 ~ System Error: 020003 ~ System Error: 020004 ~ System Error: 020005 ~ System Error: 020006 ~ System Error: 020010 ~ System Error: 020011 ~ System Error: 040xxx ~ System Error: 040601 ~ System Error: 050000 ~ System Error: 060000 ~ System Error: 060100 ~ System Error: 060200 ~ System Error: 060300 ~ System Error: 060400 ~ System Error: 060500 ~ System Error: 07xxxx XXXXXXXX ~ System Error: 08xxxx ~ System Error: 080001 ~ System Error: 09xxxx ~ System Error: 090004 ~ Error Message: Ink System Error XX-YYYY ]
3 User Messages [ User Messages for HP DesignJets 2500CP and 2000CP with Firmware ~ Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP ]
4 Service Tests [ Introduction ~ Diagnostics - Self Test ~ Initialization Sequences ~ Service Tests (Diagnostics) ]
5 Service Calibrations [ Service Calibrations. ]
6 Image Quality [ Image Quality Troubleshooting Checklist ~ Print Modes ~ Image Quality Print ~ Print Quality Problems ]
7 Parts List [ Printer Support (HP DesignJets 2500CP and 2000CP Only) ~ Printer Support (HP DesignJets 3500CP and 3000CP Only) ~ Right Hand Cover Area ~ Left Hand Cover Area ~ Printer Rear (HP DesignJets 2500CP and 2000CP Only) ~ Printer Rear (HP DesignJets 3500CP and 3000CP Only) ~ Electronics Module (Internal) ~ Y-axis Assembly ~ Elevator Assembly ~ Refill Assembly ~ Carriage Assembly ~ Roll Cover Area ~ Service Station Assembly Area ~ X-axis Motor Assembly ~ Drive Roller Area (HP DesignJets 2500CP and 2000CP Only) ~ Drive Roller Area (HP DesignJets 3500CP and 3000CP Only) ~ Entry Platen Area ~ Pincharm Assembly ~ Refill Interconnect PCA and Cutter Assembly ~ Media Button (HP DesignJets 3500CP and 3000CP Only) ~ Compatible Documentation ~ Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only) ~ Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only) ~ Interface Cables ~ Plug-in memory (DRAMM SIMM) ~ Ink Delivery Systems. ]
8 Removal and Installation [ Introduction ~ Safety Precautions ~ Electrostatic Discharge (ESD) Precautions ~ Required Tools ~ Electronics Module ~ Additional Rear Cover (Only applicable to HP DesignJets 3500CP and 3000CP) ~ Hard Disk Drive, Power Switch Cable ~ Window and Top Cover ~ Left Hand Cover and Left Hand Trim Assembly ~ Right Hand Cover and Right Hand Trim Assembly ~ Front Panel and Stand-by Button ~ Service Station Assembly and Service Station Flag ~ Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP) ~ Encoder Strip ~ Trailing Cable ~ Y-Axis Belt ~ Carriage Assembly ~ Y-Axis Motor Assembly ~ Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) ~ Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) ~ Elevator Assembly ~ Refill Assembly ~ Bail Assembly and Star Wheel Assemblies ~ Starguard Assembly ~ Bail Stepper Motor ~ Refill Interconnect PCA ~ X-Axis Assembly ~ Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 2500CP and 2000CP) ~ Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP) ~ Entry Platen ~ Roll Cover and Roll Feed Assemblies ~ Pincharm Assemblies, Pincharm Shaft and Pincharm Sensor ~ Interconnect Cables ~ Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) ]
9 Preventive Maintenance [ Moisture on the Printer ~ Noisy Carriage Bushing ~ Belt Swelling ~ Cleaning the Printer ~ Scheduled Maintenance ]
10 Functional Overview [ DesignJet 2500CP-PostScript SKU ~ DesignJet 2000CP-RTL SKU ~ Printed Circuit Assemblies (PCA) ~ Y-Axis Assembly ~ Service Station Assembly ~ Primer Assembly ~ Refill Assembly ~ Elevator Assembly ~ X-Axis Assembly ~ Electronics Module ~ Stepper Motors ~ Sensors
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This manual contains information for the color HP DesignJet 2000CP, 2500CP, 2800CP, 3000CP, 3500CP and 3800CP printers. Throughout this Manual, these printers will be referred to as the HP DesignJet CP Series Printers.
Concerning the hardware perspective, DesignJets 2800CP and 3800CP are basically DesignJets 2000CP and 3000CP (respectively) connected with an external Fiery RIP. Therefore, all information applicable to the DesignJets 2000CP/3000CP will also be applicable to DesignJets 2800CP/3800CP.
The procedures described in this manual are to be performed by HP-certified service personnel only. Part numbers for plotter options, accessories and service parts are located in chapter 7.
Contents:
1 Troubleshooting [ Which Firmware relates to which Ink system? ~ How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP) ~ Is the Printer Using the Latest Firmware Revision? ~ How do I upgrade the Firmware Revision on the Flash SIMM? ~ How do I upgrade the PostScript Revision on the Flash SIMM? ~ How can I Copy Firmware Data from One Flash SIMM ~ to a Second Flash SIMM? ~ What Can I do when a System Error Code Appears ~ on the Front-Panel Display? ~ Have you performed a Service Test on the Failed Component/Assembly? ~ Have you Performed the Necessary Service Calibrations? ~ What can I do to Solve Image Quality Problems? ~ What can I do if the Carriage is Noisy? ~ What can I do if the Service Station is Noisy? ~ What can I do if the Printer continuously rejects Printheads? ~ What can I do if the Printer has problems with Media Loading? ~ What can I do if the Cover Sensors aren't Working? ~ What can I do if the "Switch Power Off / Check Printhead Path" message appears when the Printer is about to cut or is cutting? ~ What can I do if the Bail Assembly does not lower all the way? ~ What can I do if the "Lens Maintenance" message ~ appears on the Front-Panel? ~ Troubleshooting Media Jams/Printhead Crashes ~ What can I do if the Printer does not Power ON? ~ What can I do if the Line Sensor has Problems Detecting Media? ~ What is the Ink System? ~ How Do I Troubleshoot the Ink System? ~ Does the Customer have Mid-Print Refill Problems in ~ HP DesignJets 3500CP/3000CP? ~ How Do I Clean the Electrical Contacts? ~ How Do I Print some of the Internal Prints? ~ How to Navigate through the Front-Panel Menu on ~ HP DesignJets 2500CP and 2000CP ]
2 System Error Codes [ System Error: 0000D8 XXXXXXXX ~ System Error: 010020 ~ System Error: 010021 AXXXXXXX ~ System Error: 010022 ~ System Error: 010023 ~ System Error: 010024 ~ System Error: 010030 ~ System Error: 010031 ~ System Error: 010032 000000XX ~ System Error: 010033 ~ System Error: 010034 000X0000 ~ System Error: 010035 0XABCDEF ~ System Error: 010036 ~ System Error: 010036 0000XX00 ~ System Error: 010037 ~ System Error: 010038 ~ System Error: 010039 ~ System Error: 010040 ~ System Error: 010041 ~ System Error: 010042 0000000X ~ System Error: 010043 ~ System Error: 010100 ~ System Error: 010101 ~ System Error: 010102 ~ System Error: 010110 ~ System Error: 010111 ~ System Error: 010120 ~ System Error: 010121 ~ System Error: 020000 ~ System Error: 020001 ~ System Error: 020002 ~ System Error: 020003 ~ System Error: 020004 ~ System Error: 020005 ~ System Error: 020006 ~ System Error: 020010 ~ System Error: 020011 ~ System Error: 040xxx ~ System Error: 040601 ~ System Error: 050000 ~ System Error: 060000 ~ System Error: 060100 ~ System Error: 060200 ~ System Error: 060300 ~ System Error: 060400 ~ System Error: 060500 ~ System Error: 07xxxx XXXXXXXX ~ System Error: 08xxxx ~ System Error: 080001 ~ System Error: 09xxxx ~ System Error: 090004 ~ Error Message: Ink System Error XX-YYYY ]
3 User Messages [ User Messages for HP DesignJets 2500CP and 2000CP with Firmware ~ Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP ]
4 Service Tests [ Introduction ~ Diagnostics - Self Test ~ Initialization Sequences ~ Service Tests (Diagnostics) ]
5 Service Calibrations [ Service Calibrations. ]
6 Image Quality [ Image Quality Troubleshooting Checklist ~ Print Modes ~ Image Quality Print ~ Print Quality Problems ]
7 Parts List [ Printer Support (HP DesignJets 2500CP and 2000CP Only) ~ Printer Support (HP DesignJets 3500CP and 3000CP Only) ~ Right Hand Cover Area ~ Left Hand Cover Area ~ Printer Rear (HP DesignJets 2500CP and 2000CP Only) ~ Printer Rear (HP DesignJets 3500CP and 3000CP Only) ~ Electronics Module (Internal) ~ Y-axis Assembly ~ Elevator Assembly ~ Refill Assembly ~ Carriage Assembly ~ Roll Cover Area ~ Service Station Assembly Area ~ X-axis Motor Assembly ~ Drive Roller Area (HP DesignJets 2500CP and 2000CP Only) ~ Drive Roller Area (HP DesignJets 3500CP and 3000CP Only) ~ Entry Platen Area ~ Pincharm Assembly ~ Refill Interconnect PCA and Cutter Assembly ~ Media Button (HP DesignJets 3500CP and 3000CP Only) ~ Compatible Documentation ~ Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only) ~ Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only) ~ Interface Cables ~ Plug-in memory (DRAMM SIMM) ~ Ink Delivery Systems. ]
8 Removal and Installation [ Introduction ~ Safety Precautions ~ Electrostatic Discharge (ESD) Precautions ~ Required Tools ~ Electronics Module ~ Additional Rear Cover (Only applicable to HP DesignJets 3500CP and 3000CP) ~ Hard Disk Drive, Power Switch Cable ~ Window and Top Cover ~ Left Hand Cover and Left Hand Trim Assembly ~ Right Hand Cover and Right Hand Trim Assembly ~ Front Panel and Stand-by Button ~ Service Station Assembly and Service Station Flag ~ Primer Assembly (Only Applicable to HP DesignJets 2500CP/2000CP) ~ Encoder Strip ~ Trailing Cable ~ Y-Axis Belt ~ Carriage Assembly ~ Y-Axis Motor Assembly ~ Cutter Assembly (Only Applicable to HP DesignJets 2500CP and 2000CP) ~ Cutter Assembly (Only Applicable to HP DesignJets 3500CP and 3000CP) ~ Elevator Assembly ~ Refill Assembly ~ Bail Assembly and Star Wheel Assemblies ~ Starguard Assembly ~ Bail Stepper Motor ~ Refill Interconnect PCA ~ X-Axis Assembly ~ Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 2500CP and 2000CP) ~ Overdrive Assembly and Drive Roller (Only Applicable to HP DesignJets 3500CP and 3000CP) ~ Entry Platen ~ Roll Cover and Roll Feed Assemblies ~ Pincharm Assemblies, Pincharm Shaft and Pincharm Sensor ~ Interconnect Cables ~ Media Button (Only Applicable to HP DesignJets 3500CP and 3000CP) ]
9 Preventive Maintenance [ Moisture on the Printer ~ Noisy Carriage Bushing ~ Belt Swelling ~ Cleaning the Printer ~ Scheduled Maintenance ]
10 Functional Overview [ DesignJet 2500CP-PostScript SKU ~ DesignJet 2000CP-RTL SKU ~ Printed Circuit Assemblies (PCA) ~ Y-Axis Assembly ~ Service Station Assembly ~ Primer Assembly ~ Refill Assembly ~ Elevator Assembly ~ X-Axis Assembly ~ Electronics Module ~ Stepper Motors ~ Sensors
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